Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at johmbogler@outlook.com. Please note that returns will need to be sent to the following address: 3230 E 59th St Long Beach, CA 90805

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at johmbogler@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at johmbogler@outlook.com.

Return and Refund Policy

At Act Lab LLC, we are committed to providing high-quality digital services and online consultations. Please review our refund policy carefully before making a purchase.

Refund Eligibility

We offer a refund within 3 calendar days from the date of purchase under the following conditions:

  • The consultation session has not yet been conducted.

  • The digital product has not been downloaded, accessed, or used.

  • The service has not been fully delivered.

If these conditions are met, you may request a refund within the 3-day period.

How to Request a Refund

To request a refund, please contact us within 3 days of your purchase:

Act Lab LLC
Phone: (562) 470-7215

Please include your order number and reason for the request.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.

Non-Refundable Items

Refunds will not be issued in the following situations:

  • The consultation session has already taken place.

  • Digital products have been downloaded or accessed.

  • More than 3 calendar days have passed since the purchase date.

  • The service has already been delivered in full.

Cancellations

Consultation sessions may be rescheduled with at least 24 hours' notice. Failure to attend a scheduled session without prior notice may result in forfeiture of the payment.